Each consignment note is printed with a set of bar coded digits, called consignment note number. At point of pick up, each parcel/document will be attached with a consignment note. Senders or receivers may query their shipment by quoting the respective consignment note number.

Consignments destined for major towns within Peninsular Malaysia are scheduled to be delivered on the next business day. Consignments destined for East Malaysia are generally scheduled to be delivered within two business days. Consignments destined for non major towns within Peninsular and East Malaysia may require additional days.

Delivery time for international consignments vary according to destinations. Please contact our nearest Nationwide Express branch for more information.

Packages up to 30 kgs and length of 5 feet are accepted for express service. For consignments above 30 kgs, kindly contact our nearest Nationwide Express branch.

Nationwide Express liability shall be limited to a sum of RM200 or its equivalent per consignment or the value of the consigned shipment, whichever is lesser.

Nationwide Express shall not be liable for consequential loss however arising.

Customers are advised to arrange insurance coverage for their consignments respectively. Nationwide Express shall consider arranging for insurance coverage only upon request by customer.

Cost of insurance shall be borne by customers themselves and will vary according to the value of consignment.

The sender or receiver must notify Nationwide Express delivery branch immediately to facilitate investigations. Refer to Network section of this brochure to obtain contact numbers.

A claim is a notification lodged by the complainant informing Nationwide Express of intention to file for compensation. All claims must be lodged in written format, addressed to the respective Nationwide Express delivery branch within 14 days from date of receiving consignment. Any claims lodged after the period of 14 days will not entertained.

Claims will only be processed by Nationwide Express upon receipt of claim letter attached with a copy of consignment note. A credit note will be issued for valid claims* to account holders and a cheque for cash customers will be issued upon completion of investigation. Process time period will entail approximately 3-4 weeks.

*Valid claim: where Nationwide Express acknowledges negligence towards a particular consignment.

Commercial invoice stating declared value of items sent are required for: All non-document consignments destined for locations outside Malaysia. All air freight consignments to East Malaysia.

Kindly contact our Marketing Department at 03-5031-8188 or the nearest Nationwide Express office to find out about procedures for opening an account with Nationwide Express. Refer to Network section of this brochure to obtain contact numbers.

Applicant of account must meet the following requirements to qualify for registration of an account with Nationwide Express:

• Applicant must be a business entity
• Minimum billing amount for each invoice shall be:
  • RM100 per month for Klang Valley
  • RM75 per month for other locations

Application for a new account with Nationwide Express will generally require between 1 to 2 working days from date of confirming terms and conditions agreed by both Nationwide Express and applicant.

Our dividend policy is simple - dividend is proposed in accordance with the Group's performance. When the Group makes money, which we always endeavor to achieve, we will share the profits with the shareholders. Hence, the final dividends

Regarding the interim dividends, we have to admit that the Group's performance did not warrant or support for such, although we really we would like to do so. It would not be cost effective to have interim dividends, based on our performance at the middle of last financial year. The management had decided that we need to invest for our future growth, namely in our Human Capital. We want to ensure Nationwide Express will be strong, well equipped and dependable for future business expansions.

We concentrate mostly on enhancing and improving our service levels, and preparing our people for the new challenges to come, by enriching them through training and re-training. To ensure that Nationwide Express stays competitive in the courier industry, we developed and introduced new products and services, established retail outlets, formed strategic alliances, ventured inyo new territories and became more aggresive in our promotional activities.

• Forging Smart Partnership
• FlyFirefly Sdn Bhd (FireFly) - Super Express B4 6
• Tahan Insurance Malaysia Berhad - Express Insure

Nationwide Express has evolved from a single company established more than 20 years ago to a group of companies of moderate size. Each of the company in the Group operates in different areas of specialization and expertise (only one subsidiary is based on geographical loation). We are proud to say taht we have grown to be the market leader among the local players, and strike to be recognized in the global arena.

In terms of our structure, we do consider ourselves as diversified. The Group is actually well structured to concentrate in different specific areas but well within the courier and logistics industry. Nationwide Express is well spread to cater to the different needs of various customers, and at the same time, having enough focus and dicipline not to go against and beyond our core business and expertise. In the end, we always converge as one in presenting Nationwide Express.

Nationwide Express's main competitive edge is its unwavering and trusted service level with its extensive service network all around the country and beyond. Realising this, we still continously seek for ways to improve our service level as we believe this is the main thrust to succeed in this field. Competitive pricing is also a factor, but we take pride in the fact that our service level always comes first.

Nationwide Express will strive harder to maintain a balance between ensuring employees are competitively compensated, but more importantly we will strive to ensure the sustainability of the Group. Our war on cost will be intensified, with one of the initiatives just being rolled out very recently the establishment of a Centralised Procurement.