Nationwide Express Courier Services Berhad

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The ManagemenEstablished in 1985 NATIONWIDE EXPRESS COURIER SERVICES BERHAD, has the largest service network in Malaysia. We are Public Listed Courier Services Company and have achieved one of the highest service standards in the industry.

We owe our success to the dedication, commitment and the spirit of cooperation in our employees. To increase and strengthen our market share and meet the expansion needs of the company, we seek suitably qualified individuals with the very same attributes to join us for the following position of:

1. STATION MANAGER (Labuan)

To train, motivate and look after well being of subordinates and also ensure overall smooth and efficient day to day running of stations and Express Centers under Branch Manager’s responsibilities.
Maintain close rapport with clients through regular courtesy calls.
To maximize sales potential and meet sales target and report all weekly sales status to Area Manager.
To keep track of sales performance of major competitors and to disseminate useful information regarding competitors activities.
To monitor, report and meet the net service level of Branch and Express Centers.
Ensure maximum accountability and security for all incoming and outgoing consignments.
To put in place and implement contingency plans and ensure timely submission of Operations reports to Area Manager.
Ensure at all times, the proper, effective and efficient maintenance of company vehicles.
Ensure 100% POD compliance and a high standard of Customer Service for the benefit of clients.
Ensure all admin and personnel matters are attended to effectively and efficiently and to promote and enhance Corporate image.

Requirements

Degree /Diploma or equivalent.
Three to four years business experience, including two years previous related experience in the transportation industry.
Previous supervisor / management experience in a service environment strongly preferred.
Must have a valid country driver’s license.
Strong human relations and communications skills.
Fluent in Bahasa Malaysia and English required.

2. BUSINESS OPERATIONS MANAGER (Shah Alam)

To plan, direct and control NECSB services within a specific region or group of states to ensure timely and cost-effective accomplishment of corporate service and revenue goals and objectives.
Selects, trains, develops and motivates a staff of managers and support personnel.
Prepares controls and reports on all budget issues.
Attains optimum usage of assigned resources through the coordination of Station objectives and the development and establishment of priorities of tactical plans with the region staff.
Plans and develops operational objectives through effective organization of individual station operating functions.
Contributes to the identification of specific marketing opportunities and participates in development of new or modified service offerings.
Attains operational efficiency and reduction of unnecessary costs by effectively analyzing, reviewing, and directing activities of employees in the areas of station operations.
Ensures that operations goals and budget requirements are met and maintained.
Ensures that long and short range planning is accomplished for each station and the total operations, including contingency planning.
Establishes effective public relations for the opening of all new stations and all public related activities.
Assists the Senior Manager with input needs to establish planning for the country.
Maintains effective systems, reviews, and controls to assure effective growth.
Audits, analyzes, plans, implements, and follow-up on all station activities.
Interfaces and serves as a liaison with government officials and representatives of other businesses.
Identifies and recommends opportunities to expand business operations.
Ensure at all times, the proper, effective and efficient management of CMS, ie, complains and pilferage/loses/damage (PLD) cases.

Degree or equivalent.
Seven (7) years related business experience, preferably in transportation, or related area, including one (1) year management experience.
Strong basic management, human relations and communication skills.
Must be fluent in English (both written and spoken) and the local language.

3. HUB OPERATIONS EXECUTIVE (Shah Alam)

To oversee operation flow.
To assist Head, Hub operation on daily activities
Planning and monitoring daily operation
Administrative work
To ensure all shipment been transit timely, cost effective and accurately.
To ensure the SOP compliance
To display proper conduct, integrity and total staff supervision
Reply SCF, Pre alert and monitoring
Ensure security at Hub Operation
Check-ride and station visit ( Hand-over process)

At least 2 years working Experience
Good communication skill
Able to work with minimum supervision and maximum pressure.
Creative towards continues improvement.
Computer literacy
Posses a tertiary education
SWAP analysis
Anticipation
Able to perform normal task- act as General grade when warrant.

4. WORKSHOP EXECUTIVE (Shah Alam)

Monitor and Oversee Daily Workshop Operation
Responsible for technical and service matter are smoothly executed.
Ensuring company vehicle for Puspakom Test .
Monitor mechanic performance .
Monitor workshop cleanness , safety and healthy working environment.
Handle complain by user or public.
Arrange breakdown rescue for Klang Valley.
To coordinate replacement vehicle at stations .
Monitoring of Schedule service .
Accident Investigation .
Prepare monthly workshop progress and productivity .
To manage and control the maintenance cost.
Enforce company policy and procedure been implemented.
Repair job done up to the standard and with warranty period.
Ensure running cost of company vehicles as the company standard .
Handling of workshop petty cash .
Other related duties as per required.

Posses a Certificate/Diploma in Automotive
Minimum 5 years of Managing / supervising of automobile workshop .
Good command of English and Bahasa Malaysia
Minimum 5 years experience and knowledgeable in automotive repairs .
Willing to do “ Hands On “ job .
Good leadership and communication skills.
Knowledgeable in JPJ , PDRM and other authorities related to vehicles regulations.
Knowledgeable in computer usage.
Good leadership and communication skills.
Preferably with GDL license and experience of driving commercial vehicle .
Age between 35 to 45 .

5. OPERATION EXECUTIVE (Butterworth)

To oversee operation flow.
To provide feedback and to be proactive with right mental attitude & team spirit.
Planning and monitoring daily operation
Administrative work
To ensure all shipment been transit timely, cost effective and accurately.
To ensure the SOP compliance
To ensure staff discipline
To display proper conduct, integrity and total staff supervision
Reply SCF, Pre alert and monitoring
Ensure security at the Station
Check-ride

Power of command
Leadership
communication skill
post mortem skill
Able to work with minimum supervision and maximum pressure.
Creative towards continues improvement.
Computer literacy
1-2 years experience in courier industry.
Posses a tertiary education
SWAP analysis
Able to perform normal task- act as General grade when warrant
Posses a tertiary education e.g Degree in Business Administration or Operation Management

6. CUSTOMER SERVICE EXECUTIVE (Butterworth)

Job Responsibilities::

Plans, directs and supervises the work of Customer Service Representatives, Senior Customer Service Representatives, and coaches, trains and motivates staff
Resolves customer service inquiries and complaints
Answers the telephone and responds to questions on customer complaints and inquiries and other related issues
Act as a liaison to personnel to initiate or resolve issues relating to high or low bill investigations, claim reliability, disconnects and reconnects service
Implements programs aimed at improving communication with customers, efficiency in customer service operations and revenue recovery
Participates in the selection, supervision and evaluation of personnel; assists in the design and implementation of motivational programs; facilitates staff training and professional development
Compiles a variety of narrative and quantitative reports and correspondence; identifies data sources; gathers and evaluates data; devises procedures for data collecting, tracking and reporting systems; designs and maintains record keeping systems; uses complex computer software to produce documents
Keeps abreast of current issues and trends, and participates in the development of public information materials
Designs and prepares departmental forms and operational manuals; prepares correspondence on procedural or informational matters
Participates in the development and implementation of department programs, systems, procedures and methods of operations, including computer-based systems
Encourages employees to develop entrepreneurial and innovative ideas
Has the ability and willingness to work cooperatively in a team environment with other employees in the course of daily activities
Responsible for carrying out the mission of the organization and the department and adherence to the organization values
Develops and maintains positive public relations with emphasis on customer service
Performs other related duties as required.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mass Communications or equivalent.
Applicants should be Malaysian citizens or hold relevant residence status.
Preferably junior executives specializing in Public Relations/Communications or equivalent.
Applicants must have good communication (written and spoken) skills in English and Bahasa Malaysia (able to read and write in Mandarin is an advantage), excellent writing skills, ability to work under pressure and ability to multitask.
Computer literate especially MS Words and MS Excel.
Good Communication and interpersonal skills.

7. CREDIT EXECUTIVE – (BUTTERWORTH)

Responsible for all matters pertaining to credit control activities including collections (both cash and credit customers) customer visitation, reconciliation of customers' accounts.
To assist HOD, Credit on supervise and monitor Station credit control team towards the collection and recovery process that is in line with NECS business strategy in achieving the target.
To call customer on a daily basis of minimum 35 calls per day to monitor and boost collection.
To ensure customers problems are actively and aggressively solved in a timely manner, and at the same time to ensure satisfaction of the customers.
To prepare submissions for cases to be referred for legal proceedings.
To work closely with internal sales teams or others department to prevent intake and eliminate fraudulent and defaulted credit customer into the Group.
To be pro-active and develop process improvements for better work execution.
To monitor, implement and enhance collection performance through daily contact with customers.
To prepare statement, ageing/incoming payment reports and resolves invoices/shipment discrepancies.
To be able to deal persuasively with difficult situations with all levels.
To achieve agreed collection targets.
To lead and develop credit awareness culture throughout the Group.
Must be meticulous, diligent, enthusiastic and professional all aspect of day-to-day activities and assignments. To ensure that the department develops to be a value-add, crucial, tangible and respected entity within the Group.

Possess at least a Diploma or Degree in Business Studies/Admin/Management, Economics, Finance/Accountancy/Banking, Commerce, Law or equivalent.
Required languages: English, Malay
At least 1/2 years of working experience with NECSB and group
Preferably senior executives specializing in Banking/Financial Services or equivalent.

8. BUSINESS DEVELOPMENT EXECUTIVE (NATIONWIDE EXPRESS FREIGHT FORWARDERS-Shah Alam)

Job Responsibilities::

will be responsible in all key aspects of sales and set targets for NEFF
will have direct accountability to the Manager/Senior Manager, NEFF in day-to-day tasks
responsible in providing a high level of service to existing customers and ensure customer retention
Responsible to penetrating airfreight, sea freight and Total Supply Chain Logistic new business
Responsible for penetrating the current customer base and prospecting for new business
Ensure sales target that was set achieved

Minimum recognized Diploma in a related field
Minimum 3 years’ sales experience
A go-getter with a drive to excel
Excellent interpersonal skills
Possess own transport
Computer literate
Strong writing and spoken English language skills is a definite advantage.
Strong practical knowledge and experience of the Malaysian/International market is a highly valued attribute.
Demonstrate strong numerate, analytical skills and inclined to possess a strategic outlook.
Possess a down-to-earth and result-oriented nature, and a self-starter.
Qualities of matured thinking, dependable and good planning attributes.
Possess effective communication (both verbal and written) and people skills
Basic working knowledge of major applications software.

9. ICT EXECUTIVE – System Development Section (Shah Alam)

Job Responsibilities::

Responsible to develop and maintain in house application system
Responsible for development the system base on company and client needs, and also continuous improvement of existing application system.

Candidates possess a Degree in Computer Science.
At least 2 years working experience in software development is required for this position.
Specializing in application programming writing and extensive working knowledge in Ms SQL Server, Cold Fusion, Transact-SQL, Ms SQL, VB, VBA, VBScript, C++, VJ++, Jscript, HTML/DHTML and XML.
Must be able to communicate effectively will all levels of people.
Superior problem solving and troubleshooting skills.
Must possess the ability to work independently with minimal management supervision.
Ability to actively participate in team support by proposing and implementing solutions.
Good written and spoken of both Bahasa Malaysia and English.

10. ICT EXECUTIVE – System Support Section (Shah Alam)

Job Responsibilities::

Responsible for supporting in-house application system and database administration.
Responsible for improving, monitoring, resolving client issues, maintaining data integrity and ad-hoc reports generation.

Possess a Degree in Computer Science
At least 2 years of working experience in software development and support is required for this position. (Preferably experience in courier services)
Specializing in application and extensive working knowledge in Ms SQL Server, Cold Fusion, Transact-SQL, Ms SQL, VB, VBA, VBScript, C++, VJ+++, Jscript, HTML/DHTML and XML.
Must be able to communicate effectively with all levels of people.
Superior problem solving and troubleshooting skills.
Must possess the ability to work independently with minimal management supervision.
Ability to actively participate in team support by proposing and implementing solutions.
Good written and spoken of both Bahasa Malaysia and English.

11. MARKETING EXECUTIVE (Shah Alam)

Job Responsibilities::

Reporting to the MM, the jobholder is responsible for assisting the Marketing function in the management of marketing and external communications programs. The jobholder is expected to execute and contribute actively to the action plan set up by the Marketing function in supporting the marketing initiatives of NW.
Assist in communication efforts within company to ensure understanding of product/services promotional activities.
Maintain and update the database library that is needed to develop promotional activities and database marketing initiatives.
Assist in sourcing, recommending and coordinating the production of promotional materials such as customer premiums and exhibition giveaways to support the section’s marketing initiatives.
Provide support for direct mail and promotional programs while advising the immediate supervisor on status of expenditure.
Source and co-ordinate the production of point-of-purchase materials, channel promotional and advertising materials to support the section’s marketing initiatives.
Assist in gathering background information on potential channel partners. Contact the potential partners and set up meetings for the purpose of possible business alliance.
With guidance of the company’s objectives, promote the alliance through various initiatives.
Assist in managing the proper execution of marketing communications initiatives to support company’s marketing and business development strategy.
Assist in the identification of the needs of the company in terms of customer materials (either in print or digital format).
Work closely with external agencies (e.g. direct mail agency, design houses, publishing firms, etc) in ensuring timely development and production of job related materials.
With guidance of the company’s objectives, promote the alliance through various initiatives.
Competitor analysis - to handle market situation analysis, like external courier industry forecast report, competitor forecast report (Competitor Intelligence Gathering & Collation/Competitor Analysis / Impact Evaluation); express service comparison and etc. Maintain and update library of reference materials of both NW and its competitors (include sales collateral, rate charts, direct mail pieces etc).
Gather and compile monthly/quarterly reports by providing data and program performance for evaluation and review.
Support/Tester –Technology; Customer Automation & E-Commerce which encompasses
Undertake additional task as and when required by immediate manager.

Minimum a Diploma in Marketing/Business Administration. A Business Degree is a plus
A good command of English. Understanding of creative and print production and procedures a plus
Previous working experience in a MNC environment would be preferred
Familiar with computer software applications a requirement
At least 2-3 years of relevant working experience
Good communication skills (oral & written)
Creative and able to think ‘outside the box’ and ability to multi-task
Ability to actively follow up on assigned duties
Willingness to learn and assume responsibilities
Pleasant and mature personality
Organized

12. ACCOUNT MANAGER (Batu Pahat)

Job Responsibilities::

The appointee will be responsible in all key aspects of sales and set targets within the assigned territory.
The appointee will have direct accountability to the Sales Manager & Asst. Sales Manager in day-to-day tasks at the respective location.
The candidate will be responsible in providing a high level of service to existing customers, ensure customer retention.
Responsible for penetrating the current customer base and prospecting for new business.
Will be responsible to meet the sales target set

Minimum recognized Diploma in a related field
Minimum 3 years’ sales experience
A go-getter with a drive to excel
Strong command of written and spoken English
Excellent interpersonal skills
Possess own transport
Computer literate
Strong practical knowledge and experience of the Malaysian/International market is a highly valued attribute.
Demonstrate strong numerate, analytical skills and inclined to possess a strategic outlook.
Possess a down-to-earth and result-oriented nature, and a self-starter.
Qualities of matured thinking, dependable and good planning attributes.
Possess effective communication (both verbal and written) and people skills
Basic working knowledge of major applications software.

13. ACCOUNTS EXECUTIVE

Job Responsibilities::

To ensure, monitor and control the accurate, complete and timely recording of relevant financial transactions of the Company.
To ensure strict compliance to the departmental SOPP and internal controls.
To provide accurate and timely data to parties authorized by management.
To ensure all relevant reconciliation exercises are completed in a timely manner and pro-active in resolving issues highlighted in the reconciliations.
To assist the Financial Reporting and Treasury Manager in the compilation of costs for special projects.
Must be meticulous, diligent, enthusiastic and professional all aspect of day-to-day activities and assignments.

Recognized Degree in Accountancy or any professional bodies CIMA/ACCA or equivalent.
Ideally, 2 years working experience in an accounting department
However, fresh graduates are also encouraged to apply

Candidates are invited to submit a complete resume stating current and expected salary with copies of relevant certificates and recent colour passport sized photograph (n.r.) to :

Manager
Human Capital Operations
Nationwide Express Courier Services Berhad (133098-M)
Lot 11A, Persiaran Selangor, Section 15
40200 Shah Alam

Selangor Darul Ehsan

Or e-mail to :-

Email : nwrecruit@nationwide2u.com